Warranty

New hardware and related components are warranted for a period of 1 year (valid Monday-Friday 9AM-5PM excluding holidays from the installation date unless otherwise specified on the proposal. An extended service agreement is available after the 1 year has expired.

The warranty on hardware includes replacement of defective parts, labor to install, and travel time to place the equipment in proper use for the above-mentioned time period. MHz Solutionz does not warranty any equipment supplied by the customer. If any equipment supplied by the customer causes any type of malfunction or any hardware or software damage to the system or to any equipment supplied by MHz Solutionz neither MHz Solutionz nor the manufacturer is under any obligation to warranty, replace or service free of charge any part of the damaged equipment or system operations affected.

The software warranty covers minor adjustments for a period of 45 days unless otherwise specified on the proposal. Specific software will be warranted to perform the functions outlined on the program guidelines unless otherwise specified in the proposal.

Damage by negligence or a third party is not covered under the manufacturer’s or MHz Solutionz warranties. Electronic equipment extended warranties are available for all products, including software provided by MHz Solutionz. The customer may choose agreements that cover periods from normal daytime operating hours to full twenty-four hour coverage. Special quotes will be provided for coverage outside normal operating hours.

MHz Solutionz monitors a 24-hour emergency pager for emergency after hour’s calls. Call not covered by maintenance agreements are billed to the user by hourly rates payable upon receipt of services rendered. A 24-hour / 7-day a week emergency help desk support line is available on a yearly basis for an additional charge. MHz Solutionz also offers a 24-hour / 7 day a week phone support service at no charge after the above mentioned warranties have expired, and the contract has been renewed.

We are firmly convinced that our service and support is the best in our market place. We will provide references upon request. Our goal is to supply our customers not only with the point of sale system, but to build a relationship as your total technology provider.